Shipping and returns

Receiving orders

Orders placed after 14:00 p.m. will be considered as an order received at 9:00 a.m. on the following day.
Orders placed on a Friday from 14:00 p.m. will be considered as orders received at 9:00 a.m. on the following Monday.
If the order is placed during the weekend, it will be counted as an order that was received on Monday at 9:00 a.m.

Conditions for National Shipments

The orders are processed and sent by courier in 24-48 working hours within the Peninsula, except for major cause and provided that the payment has been made via Credit Card or Paypal. In the case of payments made through Bank Transfer, these will be processed and sent once payment confirmation has been received in the bank account.
For the rest of the territory, the shipment to the Balearic Islands is done in 48-72 working hours and for the Canary Islands, Ceuta and Melilla the shipment by certified mail takes approximately 7-10 working days.

Conditions for International Shipments

The prices indicated include transportation, packing, insurance and customs clearance at origin. Import taxes (duties), which will be paid in cash at destination by the recipient of the merchandise, are not included.
The delivery time is 10 working days or 48 hours in the European Union. In other destinations, the delivery time is approximately 10 working days in customs. The period of delivery at home will depend on the time it takes to pay taxes (except customs inspections).

Shipping costs

Shipping costs include transportation, insurance and customs clearance at origin.
For deliveries to countries outside the European Union, customs duties at destination and other taxes (duties) are not included; it will be the recipient who will have to pay them in cash to receive the merchandise.
The consignee will be responsible for all import costs and taxes generated at the customs office of destination, whether or not the goods are delivered.
Attempts will be made to send the order in the shortest possible time, but the recipient must take into account the provisions of the country of destination for the import of the requested items, since O Rei Pescador has no responsibility for them. Nor shall the effects produced by strikes, military conflicts or other circumstances beyond its control be attributable to O Rei Pescador.
Or Rei Pescador will not be responsible for delays in customs clearance or if local authorities decide to confiscate any item contained in a shipment.
Shipping costs for all exported products are based on the calculated volumetric weight and delivery destination.
Orders of more than 5 kg and large or bulky items are subject to additional transport charges and the delivery time may vary.

Observations

Our online store offers a wide selection of products of various categories that can be sent to more than 100 countries worldwide, therefore, for the convenience and safety of our users, we recommend consulting the restrictions of the country of destination for this type of merchandise

Return policy

The User / Buyer will have a period of fourteen calendar days, from the reception by the user / buyer of the products purchased.
In any case, it will be understood that the user / buyer has known the Return Policy since entering the website, which requires the reading and acceptance of these conditions of purchase and in any case from the moment you place the order.
The procedure to exercise a return will begin with the request of the user / buyer through the opening of formal claim through the Post-Sales Department to the email: ventas@oreipescador.es. The return request must have the details of the buyer, address, telephone, e-mail and the reason why you want to return the product. The After-Sales Department will reply within a maximum period of 48 hours from the receipt of the request, assigning if return instructions are applicable.
Once the return instructions have been received, the user / buyer can make their return within the following five days, sending the product to be returned in the original packaging to O Rei Pescador, together with accessories, manual and gifts as appropriate ( indicating in the shipping package the assigned claim number) to the following address: Praza de Compostela, 29. 36201 Vigo, Pontevedra.
No returned product will be accepted that is not received in perfect condition and in its original packaging.
The return of the product once used or if it has been altered or modified will not be accepted.
Exercised by the user / buyer the right of withdrawal, O Rei Pescador will return the amounts received by payment, with only retention of the shipping costs and the corresponding bank commission where appropriate. The payments will be made in EUROS.
However, all of the above, the right of withdrawal and / or resolution is excluded in those cases in which, due to the nature of the products being acquired, it is impossible to carry it out, without prejudice to the corresponding claim of the damages suffered.
The cancellation of an order processed by the customer, in the process of manufacturing or importing will entail covering all associated and unavoidable expenses such as transportation, customs fees, etc.
O Rei Pescador reserves the right of admission and cancellation of any order, being able to return the amount paid by the customer and being exempt from any other obligation.
Both shipping and return costs, including local customs and taxes, will be the responsibility of the customer. If the return costs are greater than the value of the merchandise to be returned, the remaining balance will be charged in the same way as the original payment.

Cancellation of Orders

If you wish to cancel the order, you must inform us within a maximum period of 24 hours from when you placed it, since your order may be traveling at this interval and it is not always possible to stop the shipment. If your order has already been sent, you must pick it up when it is delivered and contact us within a maximum period of 14 calendar days from the date of receipt.
The total value of the order will be returned only when the merchandise is an assortment error or is defective from origin. The refund will be made in the same way it was paid.
Remember that you cannot proceed with any exchange or return if the item is used, incomplete or with any damage. The return of the item must be made in its original packaging in good condition and with all the labels attached, otherwise the item may suffer depreciation.
If the return is for another reason, transportation costs will be deducted from the refund.
Both shipping and return costs, including local customs and taxes, will be the responsibility of the customer. If the return costs are greater than the value of the merchandise to be returned, the remaining balance will be charged in the same way as the original payment.

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